Increasing the Value of Services
12 May 2027Healthcare professionals, social service professionals, heads of health and social departments in cities and municipalities, architects, lawyers, advisors, coaches, trainers and other professionals involved in the creation, delivery or improvement of services.
Keywords:
Value of services, OpinioNet, communication, understanding the situation, user experience, service coordination, service accessibility, organisation of everyday life.
Overview:
The meeting is part of the continuous process of implementing and developing OpinioNet. Participants exchange experiences, observations, questions and suggestions related to increasing the value of services through improved communication and a better understanding of users’ needs. Meetings enable the inclusion of new participants throughout the year and the successive collection of content that will be synthesised and evaluated at the forum.
Participants become familiar with the experiences of other organisations, gain the opportunity to share their own observations, and take part in the continuous development of OpinioNet.
Topics:
The impact of communication on the value of services
Understanding users’ needs
Experiences with the application of OpinioNet in healthcare organisations, cities and municipalities
Communication and organisational aspects of service delivery
Suggestions for improvement and development
Purpose:
To collect experiences, observations, questions and suggestions related to the application of OpinioNet and the increasing value of services.
A contribution to the knowledge base of experiences and recommendations that serve as a foundation for the evaluation and further development of OpinioNet at forums and the annual conference.
Please contact us by email ( whoandwhy @ second-opinion.at ) and we will send you detailed instructions.
EN 10.00-11.00
HR 11.00-12.00