{"id":10005944,"date":"2026-06-11T22:49:54","date_gmt":"2026-06-11T20:49:54","guid":{"rendered":"https:\/\/www.gesundheitsverwaltung.at\/event\/povecanje-vrijednosti-usluga\/"},"modified":"2026-06-12T07:39:05","modified_gmt":"2026-06-12T05:39:05","slug":"povecanje-vrijednosti-usluga","status":"publish","type":"tribe_events","link":"https:\/\/www.gesundheitsverwaltung.at\/hr\/event\/povecanje-vrijednosti-usluga\/2027-02-17\/","title":{"rendered":"Pove\u0107anje vrijednosti usluga"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row css=&#8221;.vc_custom_1710049368370{padding-top: 25px !important;}&#8221;][vc_column]<div id=\"ultimate-heading-64916acab44e26c66\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-64916acab44e26c66 uvc-866 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-64916acab44e26c66 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:32px;\"}'  style=\"font-family:&#039;Open Sans&#039;;font-weight:300;\"><strong> Fokus:<\/strong><br \/>\nPove\u0107anje vrijednosti usluga kroz primjenu OpinioNeta u stvarnim \u017eivotnim i organizacijskim situacijama.<br \/>\n<strong> Klju\u010dne rije\u010di: <\/strong><br \/>\nVrijednost usluga, OpinioNet, komunikacija, korisni\u010dko iskustvo, koordinacija usluga, razumijevanje situacije, dostupnost usluga, organizacija svakodnevice.<br \/>\n<strong>Pregled:<\/strong><\/p>\n<p>Forum okuplja \u010dlanove koji kontinuirano tijekom godine prate primjenu OpinioNeta u zdravstvenim organizacijama, gradovima i op\u0107inama. Na temelju iskustava prikupljenih kroz redovite sastanke i dijaloge, forum omogu\u0107uje usporedbu perspektiva, prepoznavanje obrazaca te evaluaciju u\u010dinaka OpinioNeta na pove\u0107anje vrijednosti usluga.<br \/>Posebna pozornost posve\u0107uje se situacijama u kojima komunikacijske prepreke umanjuju vrijednost postoje\u0107ih usluga ili ote\u017eavaju razvoj novih usluga. <\/p>\n<p>Posebna pozornost posve\u0107uje se situacijama u kojima komunikacijske prepreke umanjuju vrijednost postoje\u0107ih usluga ili ote\u017eavaju razvoj novih usluga.<\/div><\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-9993-1\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"uvc-exp-wrap-9993-1-content\"  data-ultimate-target='#uvc-exp-wrap-9993-1'  data-responsive-json-new='{\"font-size\":\"desktop:22px;\",\"line-height\":\"desktop:30px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#333333;background-color:#ffffff;font-family:Open Sans;font-weight:300;margin-top:-30px; text-align:left;\" data-textcolor=\"#333333\"data-texthover=\"#000080\"data-icncolor=\"#000080\"data-ihover=\"#000080\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#f8f8ff\"data-headerbg=\"#ffffff\"data-headerhover=\"#f8f8ff\"data-title=\"KOJA JE \u0160IRA SLIKA?\"data-newtitle=\"SUDJELUJTE U REDEFINIRANJU PERSPEKTIVA\"data-icon=\"Defaults-caret-right\"data-newicon=\"Defaults-check\"data-activeicon=\"#000080\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#333333\"data-activebg=\"#f8f8ff\"data-img=\"\"data-newimg=\"\"><div class=\"ult_exp_section-main ult_expleft_icon\">\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<span class=\"aio-icon  none  ult_expsection_icon \"  style=\"color:#000080;font-size:32px;\">\n\t<i class=\"Defaults-caret-right ult_ex_icon\"  ><\/i>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ult_expheader\" >KOJA JE \u0160IRA SLIKA?\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><div id=\"uvc-exp-wrap-9993-1-content\" class=\"ult_exp_content \" style=\"background-color:#f8f8ff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div id=\"ultimate-heading-45166acab44e26ea5\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-45166acab44e26ea5 uvc-775 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-45166acab44e26ea5 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:32px;\"}'  style=\"font-family:&#039;Open Sans&#039;;font-weight:300;\"><strong> Koristi:<\/strong><br \/>\nSustavno uspore\u0111ivanje iskustava iz razli\u010ditih jezi\u010dnih i kulturnih okru\u017eenja. Uvid u iskustva primjene OpinioNeta, uspore\u0111ivanje pristupa i rezultata, te sukladno \u010dlanstvu dobivaju priliku sudjelovati u oblikovanju razvoja OpinioNeta.<br \/>\n<strong> Teme:<\/strong><br \/>\n\u2022 Pove\u0107anje vrijednosti usluga kroz unapre\u0111enje komunikacije<br \/>\n\u2022 Utjecaj kvadrilateralne komunikacije na korisni\u010dko iskustvo<br \/>\n\u2022 Iskustva primjene OpinioNeta u zdravstvenim organizacijama, gradovima i op\u0107inama<br \/>\n\u2022 Prepoznavanje prepreka i mogu\u0107nosti za razvoj OpinioNeta<br \/>\n\u2022 Prijedlozi za daljnji razvoj OpinioNeta<br \/>\n Svrha:<br \/>\nSinteza iskustava prikupljenih tijekom tromjese\u010dnih sastanaka i dijaloga, evaluacija primjene OpinioNeta te definiranje preporuka za njegov daljnji razvoj.<\/div><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-3656-2\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"uvc-exp-wrap-3656-2-content\"  data-ultimate-target='#uvc-exp-wrap-3656-2'  data-responsive-json-new='{\"font-size\":\"desktop:22px;\",\"line-height\":\"desktop:30px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#333333;background-color:#ffffff;font-family:Open Sans;font-weight:300;margin-top:-30px; text-align:left;\" data-textcolor=\"#333333\"data-texthover=\"#000080\"data-icncolor=\"#000080\"data-ihover=\"#000080\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#f8f8ff\"data-headerbg=\"#ffffff\"data-headerhover=\"#f8f8ff\"data-title=\"KOJI JE REZULTAT?\"data-newtitle=\"NASTAVITE S DJELOTVORNIM PLANOM\"data-icon=\"Defaults-caret-right\"data-newicon=\"Defaults-check\"data-activeicon=\"#000080\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#333333\"data-activebg=\"#f8f8ff\"data-img=\"\"data-newimg=\"\"><div class=\"ult_exp_section-main ult_expleft_icon\">\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<span class=\"aio-icon  none  ult_expsection_icon \"  style=\"color:#000080;font-size:32px;\">\n\t<i class=\"Defaults-caret-right ult_ex_icon\"  ><\/i>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ult_expheader\" >KOJI JE REZULTAT?\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><div id=\"uvc-exp-wrap-3656-2-content\" class=\"ult_exp_content \" style=\"background-color:#f8f8ff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div id=\"ultimate-heading-47736acab44e26fb4\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-47736acab44e26fb4 uvc-1822 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-47736acab44e26fb4 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:32px;\"}'  style=\"font-family:&#039;Open Sans&#039;;font-weight:300;\"><strong> Stru\u010dni uvidi:<\/strong><br \/>\nForum omogu\u0107uje promatranje izazova u pru\u017eanju i kori\u0161tenju usluga te uz inpute stru\u010dnjaka koji nisu uobi\u010dajeno u profesionalnom kontaktu doprinosi razumijevanju novih pristupa pove\u0107anju vrijednosti usluga.<br \/>\n<strong>Ishodi:<\/strong><br \/>\nSa\u017eetak opa\u017eanja, preporuka i razvojnih prijedloga nastalih na temelju iskustava prikupljenih tijekom sastanaka i rasprava na forumu.<br \/>\n<strong>Pra\u0107enje:<\/strong><br \/>\nZaklju\u010dci i preporuke foruma koriste se kao podloga za daljnju primjenu, pra\u0107enje i razvoj OpinioNeta kroz sljede\u0107i ciklus sastanaka i foruma i godi\u0161nju konferenciju.<\/div><\/div><\/div><\/div>\n\n\t\t\t<\/div><div class=\"ult_exp_section_layer ult-adjust-bottom-margin  \" >\n\t\t<div id=\"uvc-exp-wrap-9378-3\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"uvc-exp-wrap-9378-3-content\"  data-ultimate-target='#uvc-exp-wrap-9378-3'  data-responsive-json-new='{\"font-size\":\"desktop:22px;\",\"line-height\":\"desktop:30px;\"}'  class=\"ult_exp_section  ult-responsive \" style=\"color:#333333;background-color:#ffffff;font-family:Open Sans;font-weight:300;margin-top:-30px; text-align:left;\" data-textcolor=\"#333333\"data-texthover=\"#000080\"data-icncolor=\"#000080\"data-ihover=\"#000080\"data-height=\"0\"data-cntbg=\"#ffffff\"data-cnthvrbg=\"#f8f8ff\"data-headerbg=\"#ffffff\"data-headerhover=\"#f8f8ff\"data-title=\"KAKO SE UKLJU\u010cITI?\"data-newtitle=\"POKA\u017dITE INICIJATIVU I NASTAVITE\"data-icon=\"Defaults-caret-right\"data-newicon=\"Defaults-check\"data-activeicon=\"#000080\"data-effect=\"slideToggle\"data-override=\"0\"data-activetitle=\"#333333\"data-activebg=\"#f8f8ff\"data-img=\"\"data-newimg=\"\"><div class=\"ult_exp_section-main ult_expleft_icon\">\t<div class=\"ult-just-icon-wrapper ult_exp_icon\">\n\t\t\t\t\t<div class=\"align-icon \">\n\t\t\t\t\t\t\n<span class=\"aio-icon  none  ult_expsection_icon \"  style=\"color:#000080;font-size:32px;\">\n\t<i class=\"Defaults-caret-right ult_ex_icon\"  ><\/i>\n<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"ult_expheader\" >KAKO SE UKLJU\u010cITI?\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div><div id=\"uvc-exp-wrap-9378-3-content\" class=\"ult_exp_content \" style=\"background-color:#f8f8ff;  \"><div class=\"ult_ecpsub_cont\" style=\" \" ><div id=\"ultimate-heading-87306acab44e2709f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-87306acab44e2709f uvc-696 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-87306acab44e2709f .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:32px;\"}'  style=\"font-family:&#039;Open Sans&#039;;font-weight:300;\">Ovaj forum namijenjen je isklju\u010divo \u010dlanovima. Ukoliko ste zametnuli svoje upute o sudjelovanju, javite se ( help-desk (@) opinion-hub.com ) i poslat \u0107emo vam kopiju!<\/div><\/div><\/div><\/div>\n\n\t\t\t<\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Forum omogu\u0107uje promatranje izazova u pru\u017eanju i kori\u0161tenju usluga te uz inpute stru\u010dnjaka koji nisu uobi\u010dajeno u profesionalnom kontaktu doprinosi razumijevanju novih pristupa pove\u0107anju vrijednosti usluga.<\/p>\n","protected":false},"author":17,"featured_media":21968,"template":"","meta":{"_tribe_events_status":"","_tribe_events_status_reason":"","_tribe_events_is_hybrid":"","_tribe_events_is_virtual":"","_tribe_events_virtual_video_source":"","_tribe_events_virtual_embed_video":"","_tribe_events_virtual_linked_button_text":"","_tribe_events_virtual_linked_button":"","_tribe_events_virtual_show_embed_at":"","_tribe_events_virtual_show_embed_to":[],"_tribe_events_virtual_show_on_event":"","_tribe_events_virtual_show_on_views":"","_tribe_events_virtual_url":"","footnotes":""},"tags":[753,759],"tribe_events_cat":[649,775],"class_list":["post-10005944","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tag-en-hr","tag-zatvoreno-interno","tribe_events_cat-forum-zeleni","tribe_events_cat-inicijative","cat_forum-zeleni","cat_inicijative","tribe-recurring-event","tribe-recurring-event-parent"],"_links":{"self":[{"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/tribe_events\/10005944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":0,"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/tribe_events\/10005944\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/media\/21968"}],"wp:attachment":[{"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/media?parent=10005944"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/tags?post=10005944"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.gesundheitsverwaltung.at\/hr\/wp-json\/wp\/v2\/tribe_events_cat?post=10005944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}